If you have a Managed Service with Nubius Solutions, you have access to real-time support through multiple channels.
Customers with Managed Servers, OpsAssist, or Managed Applications can access:
Emergency Phone Line – Available for critical issues that require immediate assistance.
Dedicated Slack/Teams Channel – Direct access to our support team via Slack or Microsoft Teams for real-time collaboration.
Basic support (included with standard services) is provided exclusively through our ticketing system.
If you need more direct communication, consider upgrading to a Managed Service.
If you're interested in upgrading to a Managed Service for real-time support, contact our Sales Team at sales@support.nubius.io.
